\u201cMost Irish people in this State have remained loyal to the ESB despite the fact that
many other rivals are offering substantial cuts of between 15% and 20% in bills and
packages.<\/p>\n
\u201cNo one, including even loyal customers likes to get letters in the post threatening
legal action. The ESB needs to wise up to this fact.<\/p>\n
\u201cI am not suggesting they write off debts but I am suggesting that they show a bit of
sensitivity and courtesy to their customer base.<\/p>\n
\u201cIn the middle of this economic recession most companies are at present experiencing
cash flow problems but the stark reality is that so are many of their customers.<\/p>\n
\u201cI realise every company large and small are under pressure regarding outstanding
bills and debts but this type of new aggressive mode adopted by the ESB will
inevitably lead to more loyal customers making the switch to other more competitive
companies.<\/p>\n
\u201cMost sensible and modern companies would have their \u2018dunning letters\u2019 set at a
reasonable and cost effective rate.<\/p>\n
\u201cThe ESB needs to stop their bullyboy tactics on their loyal customers and do the
same.<\/p>\n
\u201cIf the ESB continues with its present campaign more and more will inevitably make
the switch.\u201d<\/p>\n
\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"
Tallaght Sinn Fein Councillor Se\u00e1n Crowe has accused the ESB of adopting bullyboy
tactics against customers who owe small and medium debts on their bills.<\/p>\n
Crowe said he has received a growing number of complaints and claimed that this
new aggressive approach in collecting small sums from the ESB would inevitably lose
loyal customers and lead to more and more people “making the switch”.<\/p>\n
Councillor Se\u00e1n Crowe said:<\/p>\n
\u201cI have been contacted on number of occasions over the last few weeks from irate
ESB customers angry at the letters they are receiving threatening them with court and
legal action, followed up by phone calls promising more of the same.<\/p>\n
\u201cOne customer from Tallaght said she received a letter coming up to Christmas
and saying she owed 3 euros 72 cent.<\/p>\n
\u201cAnother loyal customer that was contacted has told me that she owed 50 euro,
through a simple mix up, and after receiving this type of letter, threatening to bring
her to court, she has decided to make the switch and go to An Bord Gais.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-214","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/posts\/214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/comments?post=214"}],"version-history":[{"count":0,"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/posts\/214\/revisions"}],"wp:attachment":[{"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/media?parent=214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/categories?post=214"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/seancrowe.ie\/home\/wp-json\/wp\/v2\/tags?post=214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}