ESB Bullyboy debt collection tactics
Tallaght Sinn Fein Councillor Seán Crowe has accused the ESB of adopting bullyboy
tactics against customers who owe small and medium debts on their bills.
Crowe said he has received a growing number of complaints and claimed that this
new aggressive approach in collecting small sums from the ESB would inevitably lose
loyal customers and lead to more and more people “making the switch”.
Councillor Seán Crowe said:
“I have been contacted on number of occasions over the last few weeks from irate
ESB customers angry at the letters they are receiving threatening them with court and
legal action, followed up by phone calls promising more of the same.
“One customer from Tallaght said she received a letter coming up to Christmas
and saying she owed 3 euros 72 cent.
“Another loyal customer that was contacted has told me that she owed 50 euro,
through a simple mix up, and after receiving this type of letter, threatening to bring
her to court, she has decided to make the switch and go to An Bord Gais.
